Shipping Policy

Estimated delivery times, including production: USA and Canada 3-7 business days, EU and UK 4-8 business days, and the rest of the world 7-15 business days. If your order hasn’t arrived within that time, please email us at info@thefilmspoint.com and we’ll review the status of your order.

Returns

Easy free returns within 30 days of delivery. Choose a refund to your original payment method or store credit. To start a return, email info@thefilmspoint.com with your order number. See our Returns & Exchanges policy for full details

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Cloth with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thefilmspoint.com

Exchanges
Need a different size, color or product? Email us at info@thefilmspoint.com with your order number and we’ll send you a return label. Once your return arrives, we’ll ship the replacement. If your order arrives damaged or defective, email us right away and we’ll make it right.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.