FAQs

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please email: info@thefilmspoint.com

 

When will my order arrive?

 

Products are generally shipped from our own international warehouses. We cut out the middle man so we can pass the best price on to you. Therefore orders can take from 3 to 6 days (US) once dispatched for the items to reach you, though we've been seeing much quicker shipping times recently. We urge you to please allow this time before contacting us.

Shipping time is typically dependent on how long customs takes, which can vary from country to country.

Europe Shipping time: 4-8 Days

International Shipping time: 6-10 days

 

Has my order been dispatched yet? 

 

Orders are generally dispatched within 1-2 working days, sometimes sooner. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us on info@thefilmspoint.com and we can give you real time information on whether your order has been dispatched or not.

 

My item arrived broken or damaged what can I do? 

 

If your product is damaged then please take photos and send them to us on info@thefilmspoint.com We are not responsible for any damages to boxes, cases or other packaging. We always make sure we sufficiently protect the product. However it's the carriers responsibility to handle them with care, we have no control over this.

 

I ordered 2 or more items, why did I only receive one?

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses that we own. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you! 

 

I need to cancel or change my order how do I this this?

If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.

 

My order is still not here please help?

Firstly, please do not worry it is on it's way. If you order has taken longer than 4 weeks days from dispatch then please contact us and we will look into it for you. We urge you to please allow this time before contacting us. We offer a Money Back Guarantee or will have your order resent. 

 

I put the wrong address for my order, can I change it?

If you have put in the incorrect delivery address on your order then please contact as ASAP. If your order hasn't been shipped or processed then we can update your delivery address no problem. If the order has been shipped or processed then unfortunately there is nothing we can do.

 

Why did I not receive a confirmation email after placing the order?

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you would still cannot find it and would like it resent then please do let us know.

 

I was charged more than what the product was advertised?

All of our products are processed in USD. The price may be shown in your local currency when browsing but once you checkout in will revert into USD. Any additional charges you may see on your bank statement will be applied by your bank due to conversion fees and not us. Also, any import/customs duty or VAT is liable with you (the customer) and not us (Express Den).

I don't have a tracking number, when will I get it?

When your receive your dispatched email it will be in there most of the time, if not you can email us on info@thefilmspoint.com for a update on your tracking. Please allow 1-3 days for your tracking to update on the system from the carriers. 


What are the payment options available?

We accept all major credit and debit cards. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you. 


Do you provide international shipping?

YES - We Ship WORLDWIDE.